Why is it necessary that all levels of employees have problem solving skills?
What are the causes and affects of poor quality?
What steps would an organization take to implement a TQ process?
What is the difference between reorganizing and reengineering?
Please answer the following questions:
1. Why is it necessary that all levels of employees have problem solving skills?
Business decisions often require critical or in-depth thinking, which requires problem-solving skills. It is therefore important for all levels of employees to have problem solving skills because decisions are made at each level of management, and many business decisions depend on problem solving skills. It is important, too, because of the importance of employee involvement in the decision making process. In other words, the team approach demands that all levels of employees work together, meaning that problem solving skills are necessary for problem definition and generating potential solutions to problem.
Problem solving is often defined a quality improvement approach that involves objectively identifying the causes of a problem and proposing potential, often creative, solutions to the problem, which will be agreeable to multiple parties or individuals. www.qaproject.org/methods/resglossary.html In this sense, it becomes clear that problem solving skills is imperative across all levels of management. It is also important for conflict resolution, which often occurs in the working environment.
Likewise, critical thinking and problem solving skills help to:
• Work harmoniously with others
• Evaluate and accept responsibilities
• Identify methods you use to respond to conflict
• Work in teams more efficiently
2. What are the causes and affects of poor quality?
Let us see how poor quality shows itself in the healthcare system by looking at the following two examples below:
Example: Causes of poor quality
For example, factors that have been reported as contributing to a quality deficit (e.g., poor quality) in healthcare are as follow: