What are some considerations to make in deciding whether to outsource IT Services?

What are some considerations to make in deciding whether to outsource IT Services? Which would you consider most important? Why?

MODEL ANSWER 

When an organization is struggling with its IT services, or with the support of a specific system or application, there’s a tendency to say, “We don’t have the skills or PLACE ORDER FOR A COMPLETE AND CUSTOMIZED ANSWER to do it right. Let’s outsource it to someone who does!” But the mindset should instead be “We don’t have the skills or understanding to do it right. Let’s PLACE ORDER FOR A COMPLETE AND CUSTOMIZED ANSWER our requirements, service level expectations, and associated metrics. Then let’s entertain options for how best to source them.” I know this sounds PLACE ORDER FOR A COMPLETE AND CUSTOMIZED ANSWER basic, but if you look at the reasons surrounding any outsource failure I can assure you that not defining requirements, expectations, and metrics sufficiently will PLACE ORDER FOR A COMPLETE AND CUSTOMIZED ANSWER the list. Waiting until PLACE ORDER FOR A COMPLETE AND CUSTOMIZED ANSWER period of “due diligence” is too late—you need to define these items before going into the partner selection process. A bigger issue may be that you don’t know how to approach or PLACE ORDER FOR A COMPLETE AND CUSTOMIZED ANSWER your needs and expectations. Let me try to help.

There are many factors that come into PLACE ORDER FOR A COMPLETE AND CUSTOMIZED ANSWER when deciding whether to outsource. Here are some of the more “important” factors to be considered:

  • Customer satisfaction
  • Definability and measurability
  • Financial savings
  • Sharing the risk
  • Delivery and quality
  • Scalability
  • Stability and variability
  • Predictability
  • Competency and staffing
  • Velocity (reaction to change)

As the list shows, the decision to outsource is not purely one of economic consideration……….PLACE ORDER FOR A COMPLETE AND CUSTOMIZED ANSWER………..

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