Choose a popular human service agency such as the United Way
? Research the programs offered by the agency.
? Write a 200-300 word responses to the following questions: What are some of the agency’s inputs and processes? What outputs, quality standards, and outcomes are produced? How can the agency’s budgeting systems be used to provide feedback? Why is this important?
What outputs, quality standards, and outcomes are produced? How can the agency’s budgeting systems be used to provide feedback? Why is this important?
By definition, outputs are the direct products of program activities and usually are measured in terms of the volume of work accomplished, (United Way, 2007). Some examples of United Way’s outputs are:
? Number of classes taught in a specific program
? Counseling sessions conducted with families and individuals
? Educational materials distributed to participants of a program
? Number of participants served.
Outputs have little fundamental value in that they do not provide the actual benefit; they are a means to lead the participants to a desired benefit.
United Way has four areas relating to quality standards; they include governance, program, finance and administration. Each area is committed to the overall success of the agency and their members are volunteers who have expertise in the appropriate areas mentioned above. In governance, they have a board of active volunteers which operate in accordance to by-laws. The financial team determines which community service is in need by doing site-evaluations in which they learn about the agencies requesting funding and determine if financial figures are effectively using program funding. In the area of programs, the agency …