background of time dot net

Telekom Malaysia Berhad (TM) is a leading regional information and communications group, which offers a comprehensive range of communication services and solutions in fixed-line, mobile, data and broadband. The year 1995 was considered the beginning of the Internet age in Malaysia. The growth in the number of Internet hosts in Malaysia began around 1996. According to the first Malaysian Internet survey conducted from October to November 1995 by MIMOS and Beta Interactive Services, one out of every thousand Malaysians had access to the Internet (20,000 Internet users out of a population of 20 million).

TM tries to deliver value to its stakeholders in a highly competitive environment. The Group places emphasis on continuing customer service quality enhancements and innovations. To do so Streamyx which is a broadband internet service offered by TM Net Sdn. Bhd. , a subsidiary of Telekom Malaysia Berhad is introduced. Most Malaysian broadband users subscribe to Streamyx due to the lack of alternative services from other Malaysian internet service providers, like Jaring, NasionCom and TIME dot Net.

Broadband services rolled out by these companies have limited service coverage, because the last mile connections are monopolized by Telekom Malaysia In a survey conducted by the Energy, Communications and Multimedia Ministry, it was reported that 7 % of the population was registered as Internet subscribers compared to only 2. 6% in the previous year. The Internet penetration is still low at less than 10 percent of the population. According to International Data Corporation (IDC) Malaysia, the number is estimated to grow to 3. 91 million in 2004.

It is hard to determine an actual figure of online users in Malaysia, as some of the online users are not registered as Internet subscribers. They assess the Internet at their workplace or through Internet cafes. TM net mission is to provide and a ray of online and e-commerce applications to complement the access service to ensure the Internet becomes the major communication tool of the future. Our content aggregation effort will provide one stop integrated Internet Solution to recall TM net pledge to bring the Internet in the reach of Malaysia.

TM net is committed to bringing the Internet to all Malaysians for home or business. TM net aims to make the world accessible to all through the technologies we provide. TM net will lead the way in become the country main Total Solutions Provider with a commitment focused on providing Quality Service that will transform the nation into a techno-centric population while promoting the development destination on the Global Information Superhighway

SWOT Analysis:

  1. Strength
  2. TM net monopolize the Internet Provider Market in Malaysia
  3. TM net supported by Malaysia Government
  4. Implement WIMAX (Worldwide Interoperability for Microwave Access) 2008 in Malaysia)
  5. Weakness
  6. Low customer satisfaction regarding their Customer Services
  7. Poor Internet connections Opportunity
  8. 9th Malaysia Plan- Implement Smart School Threats
  9. Competitors such as Maxis and Digi Company

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