1. List examples of tangible and intangible forms of an organizational culture. Which form of organizational culture is the most powerful agent for influencing ethical behavior by employees in health care or human service organizations? Justify your answer.
2. Recall that mission, explicit policy, and implicit policy are the elements of ethical climate. Which element do you think plays the greatest role in influencing employee behavior, and why?
Please list examples of tangible and intangible forms of an organizational culture.
According to the text, Leadership in Human Services (2003), there are nine tangible cultural forms. These are rituals, shared values, heroes/heroines, ceremonies, stories, cultural networks, physical impressions, language and values, beliefs and norms. An example of tangible cultural forms is when a manager celebrates an employee’s success in the form of an award or certificate or verbal praise (ceremonies). Another example is an employee who shows integrity; a high level of ethics and values which demonstrate the employee is willing to do what is necessary for the greater good of the organization (hero/heroine). The third example is buzzwords or catch phrases used with an organization such as “outside the box”, “long tail” or “paradigm shift”. Many organizations use these buzzwords and are often overused and lose their meaning or impact.
Intangible forms of culture are indefinable, vague or ……