1. Describe a healthcare organization’s service strategy.

A little familiar with healthcare, just need a little more insight on the 2 questions below.

1. Describe a healthcare organization’s service strategy. In particular, link your service strategy to the creation of a healing environment and developing a culture of customer service and Identify how your service strategy is linked to the organizational vision and mission (that everything exists in order to provide service to the patient).

2. Should Healthcare organizations get rid of employees that do not match their organizational culture.

Solution Preview

Please see response attached (also below). I hope this helps and take care.

RESPONSE:

1. Describe a healthcare organization’s service strategy. In particular, link your service strategy to the creation of a healing environment and developing a culture of customer service and Identify how your service strategy is linked to the organizational vision and mission. Mission (That everything exists in order to provide service to the patient).

I have suggested a strategy for you to consider below which seems to meet the organizational vision and mission, as the strategy is patient focused. The references are listed as numbers, and are listed at the end of the response (i.e., (1), (2), etc.)

Example: Healthcare Service Strategy: Customer Relations Strategy

This service strategy is an organization-wide strategy that would result in heightened staff awareness of the importance of customers, higher levels of patient/customer satisfaction and continuous improvement in service behavior and systems. It creates a healing environment. This is in keeping with the vision and mission of the organization to provide quality health services to the community it serves and strictly adhered to these principles by maintaining a deep respect for the dignity of each person.

An array of detailed, useful strategies to improve customer service would be implemented. For example, health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like:……………….

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